Difficult decisions for Citizens Advice as income falls

The Citizens Advice charity says it is having to make difficult decisions to stay afloat after its income fell by six per cent last year.

Chief Executive Clare Moriarty has said that the network of more than 250 local charities will continue to support beneficiaries, despite the difficulties.

Citizens Advice is seeking to develop its individual giving after its income fell by six per cent last year, Ms Moriarty has revealed.

The national charity and network of local charities provide free, independent, confidential and impartial advice to everyone on their rights and responsibilities.

Ms Moriarty said that the cost-of-living crisis presents “huge pressures” for local charities which are trying to meet increasing demand with resources that are tighter than ever.

She said: “We know our network of local charities are having to make difficult decisions every day to stay afloat and continue providing their vital support to people who need it.”

The charity’s accounts for the year ending 31 March 2022 show that its total income fell from £162.7 million to £153.6 million.

Most of Citizens Advice’s income comes through funding agreements and is restricted to a particular area of activity and can only be used in a specific financial year.

According to its accounts, the charity received £33.1 million last year to deliver the Help to Claim scheme compared with £34.7 million in 2021.

Recruiting staff and volunteers has also become more challenging, Ms Moriarty said, at a time when the charity’s services are needed “more than ever”.

If your charity or not-for-profit organisation is struggling with cash flow and funding like Citizens Advice, please speak to our charities team.